How long will it take for me to receive my design?
You will have your design in approximately six weeks from the date that we receive your completed design pack.
Is there a way to estimate in advance the cost of the furnishings you specify for my room?
The online interior design questionnaire asks you to select from one of three furnishing target budget tiers. These are only targets that will help inform our design process and selections, not guarantees. Once you receive your design pack, you can implement as specified or substitute items to meet your specific budget. You have complete control of when and what you purchase.
If I have questions, special needs, or requests or want to add information during the time my room is being designed, how do I do this?
Please feel free to use the comment section of our questionnaire to expand upon your specific needs and requirements. You can also email us after you’ve submitted your online interior design pack.
Do you have a telephone number where I can call and speak with a designer about my room? I have more information I would like to share.
There are several ways for you to communicate with us: through the message center or via email. Calls will be billed at a flat rate fee, if necessary.
Will I be purchasing the items you recommend from you directly?
In some cases you will have the option to purchase products directly from us when a custom or to-the-trade item fits your needs and budget. In the case that a product is to be purchased from a third party vendor, you will be directed to links shown on your online interior design page.
Do I have to submit inspiration images or can you give me direction?
The steps to our program were carefully crafted to ensure success. The inspiration images are a huge part of making sure we are on the same page. We cannot begin your design until all of your design components have been compiled and submitted. Houzz and Pinterest are great resources for starting that inspiration search.
If I change my mind on which room I want designed after I’ve submitted my questionnaire, measurements, and inspiration images, can I transfer my design fee to a different room and start over?
You can change rooms while you are in the process of pulling all of your components together. However, once you’ve submitted all of those components and our team has started working on that room, no changes can be made.
If I change my mind and want to cancel my room after turning in all of my information, will a refund be issued?
You may cancel your purchase of design services for a full refund up to seven calendar days after the date of purchase, or the date on which we begin receiving your components (i.e. room photos, room measurements, inspirational photos). If you wish to cancel your purchase, you must notify us of your decision to cancel at email@example.com. We will notify you of your cancellation number within three business days of cancellation.
Once my online interior design plan is delivered will I still be able to communicate with you? What if I want to make changes to the selections?
We can stay in touch via email. Our goal is to deliver a design that you are thrilled with. To this end, we are pleased to accommodate one change, be it one specification or substitution, per space. Any additional changes will be assessed and paid for via an additional flat fee.
Do you keep records of all of my files? If I buy another room in the future, will my previous information still be available to ensure flow of all rooms designed?
Yes, your information is retained with us.
How can I be sure that the furnishings you select for me will fit my room?
Properly measuring your room is crucial to our design process. The information you provide us helps us create your specific design. We recommend measuring everything twice to double check your numbers, taking extra care to measure door openings. We are not responsible for any incorrect measurements.
Do you design spaces outside of the U.S.?
We work with online interior design clients worldwide, however, please keep in mind that most items will be sourced from U.S.-based vendors and retailers. As a result, shipping costs may be higher and any customs or foreign transaction fees associated with these purchases will carry additional costs.
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